Customer Relationship Management (CRM)  Tutorial

Advantages Of CRM

Using CRM, a business can:

• Provide better customer service
• Increase customer revenues
• Discover new customers
• Cross sell/Up Sell products more effectively
• Help sales staff close deals faster
• Make call centers more efficient
• Simplify marketing and sales processes

The types of data CRM projects collect

• Responses to campaigns
• Shipping and fulfillment dates
• Sales and purchase data
• Account information
• Web registration data
• Service and support records
• Demographic data
• Web sales data

We are working on a comprehensive eBook on CRM.  You can register (email us at: info at crmtutorial.com) for the eBook and we will e-mail you when its ready.

Also check out our Business Process Management (BPM) Tutorial